Because great healthcare requires more than just great medicine.

As a comprehensive community health network, we understand it's important to deliver great service along with great care. Our team goes that extra mile to ensure your visits to Kauai Medical Clinic and Wilcox Memorial Hospital are well supported by the ancillary services you need.

Automated Teller Machine (ATM)

A CashExpress machine is near the main entrance to Wilcox Memorial Hospital between the gift shop and the admitting office.

Cafeteria

The cafeteria is on the ground floor of the hospital just past the elevators in the hospital lobby. The cafeteria features sandwich and salad bars, vegetarian entrees and a dietitian's special (low or modified fat) Monday through Friday.

The dining room is open daily from 6:30 a.m. to 7 p.m.

Chaplaincy Program

If you are a patient, family member, or friend of a patient, a hospital chaplain is available to provide for your emotional and spiritual needs. Our Chaplaincy Program includes dedicated volunteer clergy from many denominations who are available to assist you, whatever your religious preference. Each chaplain takes calls for a 24-hour period and often there is a chaplain on campus. To speak with a chaplain, arrange a visit or to request a cleric of a particular faith, please ask your nurse. Your own cleric is always welcome at the hospital.

Chapel

An interfaith chapel is in the first-floor lobby of the hospital, next to the elevators and is available for private prayer and meditation. You and your family are welcome to visit the chapel. It is always open.

Gift Shop

To find something special for you or a patient, our hospital gift shop is open seven days a week and can accept telephone orders. Visit our gift shop online for more information or call 245-1143.

Healing Touch

Healing Touch is a therapy used to promote health and wellbeing of our patients through techniques that influence the body's energy system. The purpose of Healing Touch is to restore harmony and balance to the energy system to maximize a person's healing potential. Healing Touch is done by nurses and/or volunteers who have completed a minimum of 16 to 20 hours of training in Healing Touch and are experienced providers. This service is provided free at Wilcox Memorial Hospital and compliments traditional therapeutic approaches.

For more information, please contact our Volunteer Services Coordinator, Kari Yokota, at 245-1103.

Information Desk

Both Wilcox Memorial Hospital and the main clinic have information clerks to help answer any questions or to direct you to the appropriate department. For more information, call 245-1254.

In-Patient Nutrition

Our clinical dietitians provide nutrition assessments, care planning and education to patients and their families at Wilcox Memorial Hospital. They also provide consultation to the St. Francis Renal Dialysis facility in Lihue. For more information, call 245-1167.

Laboratory Services

Wilcox Health lab services include a full-service clinic and pathology lab at Wilcox Memorial Hospital and a draw station at the main Kauai Medical Clinic in Lihue.

The hospital lab is open 24 hours a day, seven days a week and is on the ground floor of the hospital next to the emergency room. The Kauai Medical Clinic draw station is available for blood drawing and specimen drop off on the first floor of the main clinic.

For more information, call 245-1074.

Medical Records

Each patient at Kauai Medical Clinic and Wilcox Memorial Hospital has a medical record that documents all medical care received. It is kept strictly confidential and cannot be disclosed or transferred without the patient's written permission or court order. Please contact the Medical Record Department for copies of your record at least three days in advance to allow adequate preparation time. There may be a copying fee. To access your Kauai Medical Clinic or Wilcox Memorial Hospital records, call 245-1128.

Medicare Certified Home Health Agencies in Hawai‘i

You have the right to choose the home health agency to provide services for you if you need home health services upon discharge from the hospital. Please inform your physician or any member of the healthcare team of your preferences. Each agency may differ based on the type of services provided, insurance coverage and geographic areas covered.

We gladly provide information for Kauai as well as other islands. Please let our social services staff know about your needs and we will provide a listing of available agencies. For more information, call 246-1657.

Pharmacy

A professional pharmacy is in the main Kauai Medical Clinic lobby for your convenience.

Prescription Line

The prescription line is open Monday through Friday from 8 a.m. to 4:30 p.m., except holidays. Please call in your prescription refill order at least 24 hours in advance. The following information will be needed to process your order:

  • Name
  • Birthdate
  • Telephone number
  • Drug name and strength
  • Drug directions
  • Physicians name

Please remember that your doctor must authorize your medication refill and will need to review your medical record first. Therefore, we suggest you allow sufficient time for a refill before your current dosage runs out. We also recommend calling before coming to pick up your medication to ensure your prescription is ready. For more information, call 245-1581.

Public Relations

Your input is important to us. If you have suggestions for improvements in our services, please don't hesitate to contact us at 245-1052 or send an e-mail.